Receptionist / Front Office

Role Overview

As the hospital’s first point of contact, the Receptionist helps patients and visitors navigate their visit from arrival through referral to the right department. The role combines attentive customer service with accurate scheduling, record keeping and day-to-day front office support, helping the hospital provide an organised and welcoming experience.

Key Responsibilities

• Welcome patients, visitors and other clients, establish their needs and direct them to the appropriate hospital department.
• Answer incoming calls, screen and transfer them as needed, and respond to enquiries about hospital services, hours and procedures.
• Register patients, arrange appointments and coordinate reception activity to support a smooth patient flow.
• Keep appointment logs, visitor records and other front office documents complete and up to date.
• Manage incoming and outgoing correspondence, including email, and route messages to the appropriate staff.
• Keep the reception space tidy, orderly and ready to receive patients and visitors.
• Handle questions and concerns with courtesy, maintain patient confidentiality and follow hospital policies and procedures.
• Assist with basic digital marketing and communications tasks, along with other relevant administrative duties as assigned.

Requirements & Qualifications

• Diploma in Business Administration, Office Administration, Customer Service or a related discipline.
• At least 2–3 years of experience in a receptionist or front office position.
• Proficiency in Microsoft Office, particularly Word and Excel.
• Strong verbal communication and interpersonal skills, with a customer-oriented approach.
• Professional presentation and the ability to interact courteously with patients and visitors.
• A certificate in Customer Service, Public Relations or Administration is an advantage.
• A Certificate of Good Conduct is an advantage.
• Digital marketing skills are an advantage.