Role Overview
The Operations Supervisor coordinates security coverage across assigned sites, guiding guards through daily duties and responding to issues as they arise. By maintaining reliable staffing, consistent procedures, and timely incident reporting, this role helps protect clients’ premises and assets while supporting a high standard of vigilance.
Key Responsibilities
- Coordinate guards across assigned posts and check that each location has appropriate coverage.
- Develop duty rosters and arrange shift coverage to maintain operational continuity.
- Lead briefings and coach security personnel on post instructions, standard procedures, emergency response, and customer service.
- Monitor adherence to safety requirements and security protocols, addressing gaps promptly.
- Record incidents clearly and submit daily, weekly, and incident reports to management on time.
- Respond to client questions, complaints, and service concerns, escalating complex matters when needed.
- Resolve day-to-day operational problems and coordinate follow-up where further action is required.
Requirements & Qualifications
- Diploma or degree in Criminology, Security Management, or a related field.
- Three to five years of experience in security operations, including one to two years in a supervisory position.
- Demonstrated leadership and sound decision-making abilities.
- Strong observation and analytical skills.
- Clear written and verbal communication, with effective interpersonal skills.
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