Role Overview
The Operations Supervisor coordinates security coverage across client sites, making sure guards are assigned, prepared, and clear on the procedures for each post. By monitoring service quality, handling incidents, and resolving operational issues, this role helps protect client property and maintain reliable day-to-day security.
Key Responsibilities
- Coordinate security officers across assigned locations and monitor that each post is properly staffed.
- Build shift rosters and arrange coverage to address absences or other scheduling gaps.
- Brief officers on site instructions, standard procedures, emergency response, and appropriate customer service.
- Check that personnel understand and follow their post orders and safety requirements.
- Record incidents clearly, submit timely incident notifications, and prepare routine daily and weekly reports for management.
- Respond to client questions, complaints, and service concerns, following up to resolve them promptly.
- Assess emerging operational problems, take appropriate action, and refer complex matters to management.
Requirements & Qualifications
- Diploma or degree in Criminology, Security Management, or a related discipline.
- Three to five years of experience in security operations, including one to two years in a supervisory position.
- Leadership and sound decision-making skills.
- Strong observation and analytical abilities.
- Clear written and verbal communication, with effective interpersonal skills.
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