People & Culture, Administration & Liaison Officer

Role Overview

This role leads recruitment, learning and development, and performance management support for World Vision Sudan, while helping managers and People & Culture (P&C) teams apply consistent processes across the country. The postholder also provides practical P&C support to newly expanding locations and coordinates office, accommodation, visitor and travel arrangements for the Nairobi-based operation.

Key Responsibilities

• Coach base P&C officers, managers and recruitment panels on sourcing, interviewing, recruitment systems, selection templates and accurate employee data management.
• Manage end-to-end recruitment administration, including candidate sourcing, job adverts, interviews, offer discussions within approved limits, hiring paperwork, onboarding coordination and required screening checks.
• Maintain recruitment records and trackers, monitor hiring activity, report on recruitment and diversity, and keep leaders informed of current and anticipated staffing needs.
• Build and maintain talent networks and candidate pipelines using appropriate platforms, professional contacts, academic institutions and other relevant sourcing channels.
• Assess learning needs and coordinate the organization-wide learning plan, budget, training calendar, mandatory courses, external providers, evaluations and reporting.
• Advise employees and managers on development resources, career growth and competency needs; support succession planning and the preparation of development plans for potential successors.
• Coordinate performance management communications, training and monitoring, helping managers and staff with goal setting, feedback, coaching and appraisal processes.
• Support recognition and staff engagement initiatives, including follow-up and reporting on employee feedback actions.
• Work with organizational stakeholders on workforce forecasting, targeted sourcing approaches and consistent application of recruitment and people policies.
• Coordinate upkeep and supplies for the Nairobi office and team house, and arrange visitor information, accommodation, transport, travel bookings and related support for staff and senior leaders.

Requirements & Qualifications

• Bachelor’s degree in Human Resources, Business Administration or a related field, or an equivalent qualification.
• At least three years of experience in recruitment, including full-cycle hiring and candidate sourcing; experience in fragile contexts is required.
• At least two years of professional experience; experience in both the INGO and for-profit sectors is preferred.
• Background in employment branding, workforce planning, candidate pipeline development and recruitment in global or multicultural organizations.
• Experience using behavioural interviewing methods, such as Targeted Selection, and advising hiring managers throughout the selection process.
• Strong candidate research and sourcing ability, including advanced internet searching, networking and direct outreach.
• Working knowledge of HR policies and the ability to apply sound judgement in cross-cultural settings.
• Proficiency in Microsoft Office and Microsoft Teams, with the ability to track recruitment measures and use data to improve hiring outcomes.
• Excellent written and verbal communication, interpersonal, negotiation and customer-service skills.
• Organized and solutions-focused, with the judgement to manage competing priorities, multiple projects and follow-up in a changing, geographically dispersed environment.
• Collaborative and confident working with stakeholders at different levels, including international colleagues; able to work with limited supervision.
• Demonstrates strong professional ethics and values, and a commitment to personal and others’ spiritual maturity.

What We Offer / Why Join

The role brings together recruitment, staff development and performance support, with the opportunity to strengthen people practices across established and newly expanding locations. It also provides a broad partnership remit, working with managers, P&C colleagues and external learning providers to support workforce capability and organizational priorities.