Payroll Processor I

Role Overview

As a Payroll Processor I, you will support clients by completing payroll settlements in Workday, responding to payment requests, and keeping payroll records and controls accurate. Your work helps clients meet payroll deadlines, resolve processing issues, and protect sensitive employee information.

Key Responsibilities

• Process regular payroll settlements using client Workday applications.
• Complete on-demand payment settlements in response to client requests.
• Maintain clear, accurate documentation tailored to each client’s payroll procedures.
• Review daily control reports, investigate discrepancies, and complete assigned follow-up on time.
• Identify and resolve treasury-related exceptions, escalating issues when needed.
• Respond to payroll questions professionally and provide timely, accurate client support.
• Coordinate with colleagues to manage competing tasks and meet service expectations.
• Handle payroll and customer information discreetly and in accordance with confidentiality requirements.

Requirements & Qualifications

• High school diploma, GED, or equivalent; further education is preferred.
• One to two years of payroll customer service experience.
• Working knowledge of payroll processing and customer support procedures; familiarity with Workday payroll is expected.
• Proficiency in Microsoft Word and Excel, including the ability to work with reports and payroll documentation.
• Clear communication skills and a service-oriented approach when working with clients and colleagues.
• Strong organization, attention to detail, and the ability to manage requests for multiple clients.
• Comfort working to deadlines and maintaining accuracy in a fast-paced environment.
• Sound numerical and problem-solving skills, with the judgment to investigate payroll issues.
• Knowledge of payroll compliance is preferred; an associate degree or higher is also preferred.