Partner Onboarding Agent

Role Overview

As a Partner Onboarding Specialist, you will guide new partners from their first onboarding steps through platform setup and practical operating guidance. By keeping activations moving and helping partners resolve early challenges, you’ll build the confidence they need to manage their storefronts and fulfill orders independently.

Key Responsibilities

• Track the onboarding pipeline, keep partner progress up to date, and prioritize accounts that need timely activation.
• Contact newly qualified partners and lead them through a clear, step-by-step onboarding process.
• Train partners to use the platform, manage storefront activity, and process and fulfill orders.
• Help resolve initial technical and operational issues, including login access, credentials, device setup, and web application navigation.
• Respond to partner questions received through internal support channels and other customer touchpoints.
• Identify recurring obstacles that slow onboarding and address their underlying causes where possible.
• Confirm partners understand the tools and processes they need to operate with confidence after onboarding.

Requirements & Qualifications

• One to two years of experience in partner onboarding, customer success, technical support, account management, or a related customer-facing position.
• Experience with e-commerce, retail technology, or on-demand delivery platforms is preferred.
• Strong written and verbal communication skills, including the ability to explain technical steps patiently to people with varying levels of technical knowledge.
• Comfort learning web-based applications and troubleshooting basic access, login, software, and device setup issues.
• Excellent organization and time management, with the ability to handle multiple partner accounts and shift priorities in a busy environment.
• A practical, service-minded approach to diagnosing problems and resolving partner questions efficiently.