Job Title: Customer Service Team Lead
We are seeking an experienced and energetic leader to manage and inspire a team of Customer Service Professionals. In this role, you will drive performance, foster engagement, and ensure exceptional customer experiences in a fast-paced environment.
Who We Are Looking For
- Leads by example
- Loves solving challenges
- Motivates & develops teams
- Delivers exceptional customer service
- Thrives in fast-paced environments
- Brings energy, integrity & professionalism
Key Responsibilities
- Lead & coach 12-18 Customer Service Professionals
- Drive team performance & exceed goals
- Ensure outstanding customer experiences
- Partner with QA, Training & Recruitment teams
- Monitor KPIs, quality & operational excellence
- Foster engagement, accountability & team success
Qualifications
- At least 3 years of Leadership experience in Contact Center/Customer Service
- Strong communication & coaching skills
- Results-driven with great problem-solving abilities
- Strong organizational & time management skills
- Ability to thrive in high-performance environments
Why Join Us
- Grow your leadership career
- Work with a prestigious brand partner
- Make a real impact every day
- Lead a high-performing team
456 open positions on Semasocial right now
· 8698 open positions in Nairobi County, Kenya
· 25 posted in the last 7 days
Contact Information
