Operations Supervisor Call Center
Posted:
Company Details
Name:Solvo Global
Industry:
Telecommunications
Website:
https://solvoglobal.com/
Description:
Solvo is changing how North American companies connect with talented, nearshore employees, along with the latest AI-powered tools. Solvo provides exceptional, affordable remote talent to U.S. and Canadian businesses in 50+ industry specialties. Solvo operations feature employees with no language bar…
View more
Job Details
Job Type:
Full Time
Workplace Type:
On-site
Qualification:
Diploma
Job Experience:
Mandatory
Job Location:
Nairobi County, Kenya
Closing Date:
Undisclosed
Salary:
KES Unspecified / month
Other Pay:
Benefits
Job Category:
Customer Service
Job Description
Job Title: Customer Service Team Lead
We are seeking an experienced and energetic leader to manage and inspire a team of Customer Service Professionals. In this role, you will drive performance, foster engagement, and ensure exceptional customer experiences in a fast-paced environment.
Who We Are Looking For
- Leads by example
- Loves solving challenges
- Motivates & develops teams
- Delivers exceptional customer service
- Thrives in fast-paced environments
- Brings energy, integrity & professionalism
Key Responsibilities
- Lead & coach 12-18 Customer Service Professionals
- Drive team performance & exceed goals
- Ensure outstanding customer experiences
- Partner with QA, Training & Recruitment teams
- Monitor KPIs, quality & operational excellence
- Foster engagement, accountability & team success
Qualifications
- At least 3 years of Leadership experience in Contact Center/Customer Service
- Strong communication & coaching skills
- Results-driven with great problem-solving abilities
- Strong organizational & time management skills
- Ability to thrive in high-performance environments
Why Join Us
- Grow your leadership career
- Work with a prestigious brand partner
- Make a real impact every day
- Lead a high-performing team
388 open positions on Semasocial right now
· 7679 open positions in Nairobi County, Kenya
· 29 posted in the last 7 days
Contact Information
CV Job Description Matcher See how well your CV matches this job and get tips to improve your chances AI Tool
This tool helps you see how closely your CV matches a job description. It also gives you simple suggestions on what to improve so you have a better chance of getting shortlisted.
Beware of Fraudsters!
Never pay anyone for job applications, interview tests, or job interviews. A genuine employer will never ask you for payment under any circumstances.
Never pay anyone for job applications, interview tests, or job interviews. A genuine employer will never ask you for payment under any circumstances.
Disclaimer & TOS: We do not guarantee the authenticity of every single job posting and are not responsible for any fraudulent activity or misrepresentation by third parties. We are not involved in any stage of the interview or recruitment process and do not charge any fees from job seekers. For further details, please read the rest of the Terms of Service.