Live Chat Representative

Careerscape is recruiting on behalf of its client for a Remote Live Chat Representative to join a growing customer support team. This entry-level remote role is ideal for candidates who enjoy helping customers, solving problems, and providing professional support through written communication.

The successful candidate will manage multiple chat conversations, assist customers with product and account-related questions, document interactions, and ensure a positive customer experience. This position requires strong writing skills, attention to detail, and the ability to work independently in a remote environment.

Key Responsibilities:

• Respond to customer inquiries through live chat in a timely and professional manner.

• Manage multiple chat conversations while maintaining accuracy and quality.

• Assist customers with basic account, billing, and product-related issues.

• Provide step-by-step solutions using internal resources and knowledge bases.

• Escalate complex issues to appropriate support teams.

• Maintain accurate records of customer interactions and resolutions.

• Meet response time and customer satisfaction targets.

• Identify recurring customer issues and share feedback with the support team.

• Stay updated on product changes, promotions, and company policies.

• Maintain a positive and helpful communication style in every interaction.

Requirements:

• High School Diploma or equivalent required.

• No previous chat or call center experience required; training will be provided.

• Excellent written English with strong grammar and spelling skills.

• Ability to type at least 40 words per minute accurately.

• Comfortable handling multiple chat windows simultaneously.

• Reliable high-speed internet connection and a suitable home workspace.

• Basic computer skills including web browsers and CRM tools.

• Strong problem-solving skills and attention to detail.

• Ability to work scheduled shifts, including some evenings or weekends.

Benefits:

• Medical, dental, and vision insurance.

• 401(k) plan with company match.

• Paid time off and paid holidays.

• Fully remote position with flexible scheduling options.

• Paid training and professional development opportunities.

• Home office equipment stipend.

• Opportunities for career growth into senior support or team lead positions.

• Employee assistance program.

• Supportive team culture with virtual team events.