IT Project Assistant – Support

IT Project Assistant – Support

Role Overview

The IT Project Assistant – Support is a hands-on coordination role that keeps technology initiatives moving from planning through delivery. Reporting to the IT Projects Supervisor or Project Manager, this person maintains the project’s day-to-day rhythm: schedules, documentation, status updates, issue follow-ups, and cross-team communication. The position matters because it gives project teams reliable administrative and tracking support, helping them spot delays early and deliver IT changes on time.

Key Responsibilities

• Coordinate project schedules, task lists, and milestone trackers for assigned IT initiatives.
• Track progress against plans, flag overdue items or dependencies, and help teams keep deliverables on track.
• Maintain project documentation such as plans, status reports, meeting notes, presentations, and risk logs, keeping all records current and accessible.
• Schedule meetings, capture minutes and decisions, and follow up with action owners until items are closed.
• Act as a communication bridge between the IT project team, other departments, vendors, suppliers, and stakeholders.
• Help track project resources and expenses, including personnel, equipment, software, and vendor deliveries, and report budget variances or supply issues to the supervisor.
• Support risk and issue management by updating logs, escalating concerns, and helping document mitigation actions.
• Assist with testing, deployment, and post-implementation coordination so new systems meet project requirements and transition smoothly; suggest practical improvements to project processes and tools.

Requirements & Qualifications

• Diploma or bachelor’s degree in Information Technology, Project Management, or a closely related field.
• At least one year of work experience or internship exposure in project management, IT support, or a similar technology-focused role.
• Experience assisting or coordinating IT projects is an advantage.
• Familiarity with project management tools such as Jira, MS Project, or Trello is a plus.
• Basic understanding of IT infrastructure, systems, and the Software Development Lifecycle.
• Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint, for documentation, tracking, and presentations.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Excellent communication and interpersonal skills for collaborating with project teams, vendors, stakeholders, and other departments.
• Good documentation, reporting, and follow-up skills.
• Willingness to learn and support continuous improvement in IT project delivery.