IT Clerks

IT Clerk – Document Review, Data Capture and Records Support

Role Overview

This position sits within an IT project team and exists to make sure the records flowing through a project are complete, consistent and properly accounted for. Day to day, the successful candidate works through batches of assigned documents and data, comparing related information, flagging anything that does not add up, and logging what was found so the project team can act on it. The work directly shapes how quickly and confidently the project can close out identified issues, which makes accuracy and reliable record-keeping central to the role rather than incidental to it.

Key Responsibilities

• Work through allocated batches of records, documents and data, checking each item against the review criteria provided.
• Spot and document discrepancies, anomalies, missing information, exceptions and patterns that suggest something needs a closer look.
• Cross-check related records and reconcile them where necessary, noting where information does not agree or requires escalation.
• Enter findings accurately into Excel and any other tools designated by the project team, keeping a clear audit trail of what has been reviewed.
• Track the status of documents through the review cycle — reviewed, outstanding and incomplete — and provide regular progress updates on assigned work.
• Support the consolidation of findings into project reports and summaries prepared for the Project Supervisor or Project Manager.
• Organise and maintain physical and electronic records so they can be retrieved quickly, and report records that are missing, incomplete or not being kept in line with established procedures.
• Verify captured information against the original source documents before it is finalised, and follow the agreed review templates and guidelines.
• Raise emerging process problems and suggest practical improvements to how document review, capture and reporting are carried out.

Requirements & Qualifications

• Diploma or bachelor's degree in Accounting, Finance, Business Administration, Records Management, ICT, Statistics or a closely related discipline.
• A relevant certificate-level qualification combined with demonstrated hands-on experience will also be considered.
• At least one year of experience in document review, data analysis, records management, administration, finance, audit support or a comparable role.
• Prior exposure to working with large volumes of documents or financial records is an added advantage.
• Confident use of Microsoft Excel and the wider Microsoft Office Suite, including functions, filtering, sorting and basic data analysis.
• Solid document and records management skills, with the ability to keep both physical and electronic files organised and traceable.
• Strong analytical ability and a high level of accuracy when handling repetitive, detail-heavy work at volume.
• A proactive approach to identifying problems and escalating them through the correct channel rather than letting them sit.
• Good organisational and time-management skills, with the discipline to meet project deadlines across multiple workstreams.
• Clear communication and a collaborative approach when working alongside the wider project team.
• Integrity, discretion and a firm commitment to keeping confidential documents and information protected.
• Willingness to work within established procedures and to keep records handled, stored and retrieved in line with those standards.