Role Overview
This role supports the day-to-day operation of workplace technology by setting up user devices, maintaining equipment and resolving common hardware, software and network problems. Through hands-on user assistance, helpdesk coverage and basic ICT training, the role helps staff use their technology reliably and effectively.
Key Responsibilities
- Gather and maintain information on ICT operations and equipment performance.
- Install and configure computers and other end-user devices.
- Set up, update and maintain operating systems and application software.
- Investigate and resolve routine network, software and hardware faults.
- Provide practical ICT support to users and respond to helpdesk requests.
- Repair and maintain ICT equipment and connected peripherals.
- Monitor equipment performance and identify issues requiring attention.
- Deliver basic ICT guidance or skills support to users.
Requirements & Qualifications
- A diploma in Computer Science, Information Communications Technology, Information Technology, Computer Engineering, Computer Networking, Software Engineering, Business Information Technology, Data Science, Telecommunications Engineering, Electronic Engineering or Cyber Security, or an equivalent qualification from a recognized institution.
- The source does not specify a required number of years of experience.
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