Human Resource Officer

Role Overview

The Human Resource Officer manages day-to-day HR operations for Victoria Courts Trading Limited (Victoria Homestore), supporting employees and managers across the employment lifecycle. Reporting to the Human Resource Manager, the role helps maintain reliable recruitment, performance, payroll, employee-relations, and personnel-record processes in a busy retail environment.

Key Responsibilities

• Coordinate recruitment from approved vacancy requests through advertising, candidate screening, interview arrangements, reference checks, and preparation of offers and contracts.
• Arrange orientation for new employees and ensure they receive relevant role information and onboarding support.
• Keep job descriptions, organisational information, and performance-review materials current; track appraisal and KPI cycles and follow up on performance improvement plans.
• Plan training activities, maintain the annual training schedule, record participation, and assess whether learning initiatives are effective.
• Check attendance, leave, overtime, bonus, and deduction information before submitting monthly payroll inputs, and respond to staff questions about pay, benefits, and HR policies.
• Receive employee concerns and welfare requests, provide appropriate guidance, and assist with disciplinary matters in line with company procedures and Kenyan employment law.
• Support workplace engagement initiatives and constructive relationships between employees and management.
• Maintain confidential paper and electronic employee records, review HR documentation for compliance, and prepare monthly HR reports and analysis.

Requirements & Qualifications

• Bachelor’s degree in Human Resource Management, Business Administration, or a related discipline.
• At least 2–3 years of progressive generalist HR experience; experience in retail, FMCG, or another fast-paced corporate setting is preferred.
• Working knowledge of Kenyan labour and employment legislation and sound HR practices.
• Proficiency in Microsoft Office and familiarity with HR information, payroll, or attendance systems.
• A professional HR qualification such as CHRP is an advantage.
• Strong communication, interpersonal, and coaching skills, with the ability to work effectively with people at different organisational levels.
• Sound judgement, discretion, and integrity when handling confidential employee matters.
• Excellent organisation and attention to detail, with the ability to manage competing priorities.

What We Offer / Why Join

This is a full-time, on-site role in Nairobi, working from 8:00 a.m. to 5:00 p.m. The Human Resource Officer reports to the Human Resource Manager.