Head of Operations
Posted:
Company Details
Name:Mwananchi Credit Ltd
Industry:
Banking
Website:
https://www.mwananchicredit.com/
Description:
Mwananchi Credit Limited is a leading provider of Logbook Loans in Kenya . Initially trading as Mwananchi Microlink Ltd from 15th April 2010, it officially changed names to Mwananchi Credit Limited on 10th January 2012. Offering logbook loans from as low as 2.5% pm with the loans being disburse…
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Job Details
Job Type:
Full Time
Workplace Type:
On-site
Qualification:
Diploma
Job Experience:
Mandatory
Job Location:
Nairobi County, Kenya
Closing Date:
Undisclosed
Salary:
KES Unspecified / month
Other Pay:
Benefits
Job Category:
Accounting, Audit, Finance
Job Description
Head of Operations
About the Role
We are seeking a seasoned operations leader to drive strategic transformation, enhance service delivery, and strengthen controls in a dynamic banking or microfinance environment. This senior leadership role requires a hands-on approach to turnaround challenges, leverage technology, manage risk, and build efficient, high-performing teams.
Key Responsibilities
Operations Strategy and Transformation
- Develop and execute a long-term operations strategy aligned with organizational goals.
- Lead transformation initiatives to streamline processes, reduce costs, and improve customer experience.
- Identify and implement best practices in operational excellence.
Service Delivery and Turnaround
- Oversee end-to-end service delivery across all operational units, ensuring timely and accurate processing.
- Lead turnaround projects to resolve underperforming areas and restore service quality.
- Establish key performance indicators (KPIs) and service level agreements (SLAs) to monitor performance.
Technology and Business Continuity
- Drive adoption of technology solutions to automate processes and enhance operational efficiency.
- Ensure robust business continuity planning and disaster recovery protocols are in place and tested.
- Collaborate with IT to align technology investments with operational needs.
Controls, Risk and Compliance
- Strengthen internal controls to mitigate operational, credit, and fraud risks.
- Ensure compliance with regulatory requirements, audit recommendations, and internal policies.
- Champion a risk-aware culture across all operational functions.
Efficiency and People
- Optimize resource allocation and workflows to maximize productivity and minimize waste.
- Lead, mentor, and develop a high-performing operations team.
- Foster a culture of continuous improvement, accountability, and collaboration.
Qualifications
Must Have
- Bachelor’s degree in Business Administration, Finance, Information Technology, Operations Management, or a related field. A Master’s degree (MBA) is an added advantage.
- Professional certification such as CPA (K), ACCA, PMP/PRINCE2, Lean Six Sigma, or AKIB is an added advantage.
- At least 10 years of experience in banking or microfinance operations, with a minimum of 5 years at senior management level.
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Contact Information
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