Job Details
Job Type:
Full Time
Workplace Type:
On-site
Qualification:
Diploma
Job Experience:
Mandatory
Job Location:
Dubai, United Arab Emirates
Closing Date:
Undisclosed
Salary:
AED 3,500 - AED 5,500 / month
Other Pay:
Benefits
Role Overview
As a Guest Service Agent at Naumi Hotels in Dubai, you will manage key front desk interactions, from welcoming arriving guests to assisting with departure and everyday enquiries. Your work helps keep hotel operations running smoothly while shaping a welcoming, dependable experience for guests throughout their stay.
Key Responsibilities
- Greet guests warmly and provide attentive, professional service at the front desk.
- Process guest arrivals and departures, ensuring check-in and check-out are handled efficiently.
- Assist with reservation questions and other front office enquiries.
- Respond to guest requests promptly and work to resolve concerns with care and professionalism.
- Use OPERA Cloud to update guest information and maintain accurate hotel records.
- Support the daily operation of the front office and coordinate guest-service tasks as needed.
Requirements & Qualifications
- At least one year of experience as a Guest Service Agent or in a hotel front office position.
- Practical experience using OPERA Cloud.
- Knowledge of front office procedures, guest services and hospitality standards.
- Strong communication skills and a customer-focused approach.
- Ability to work effectively in a busy hotel environment.
- Currently based in Dubai or able to work in Dubai.
- A diploma or bachelor’s degree in hospitality, hotel management or a related discipline is indicated as an estimated qualification.
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Contact Information
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