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Pavilion Palace Hotel is seeking an experienced Guest Service Agent (GSA) to join its Front Office team in Dubai. This opportunity is ideal for hospitality professionals who are passionate about delivering exceptional guest experiences and providing outstanding customer service.
The successful candidate will be responsible for assisting guests with front office operations, ensuring smooth check-in and check-out procedures, and maintaining a welcoming and professional environment. Candidates with experience using IDSNext and Arabic language skills will have an added advantage.
Key Responsibilities:
• Welcome guests and provide professional front office assistance.
• Handle guest check-in, check-out, and daily reception activities.
• Respond to guest inquiries and resolve concerns promptly.
• Maintain accurate guest records using the hotel’s property management system.
• Coordinate with other departments to ensure a seamless guest experience.
• Deliver excellent customer service while maintaining hotel standards.
Requirements:
• Previous experience in a hotel Front Office role.
• Hands-on experience with IDSNext is required.
• Arabic-speaking candidates are preferred.
• Excellent communication and customer service skills.
• Professional attitude with a positive approach to guest service.
• Ability to work efficiently in a fast-paced hotel environment.
• Strong knowledge of:
• Front Office operations.
• IDSNext property management system.
• Guest relations and hospitality service standards.
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