Front Office Supervisor
Posted:
Company Details
Name:PrideInn
Industry:
Hospitality
Website:
https://www.prideinn.co.ke/
Description:
Established 12 years ago, PrideInn Hotels, Resorts & Camp stands as a prominent and rapidly growing hospitality brand that takes great pride in its Kenyan roots. With a strong presence in 5 counties across Kenya including Nairobi, Machakos, Narok, Mombasa, and Kwale, we currently operate 8 hotels an…
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Job Details
Job Type:
Full Time
Workplace Type:
On-site
Qualification:
Diploma
Job Experience:
Mandatory
Job Location:
Nairobi County, Kenya
Closing Date:
Undisclosed
Salary:
KES Unspecified / month
Other Pay:
Benefits
Job Category:
Administration
Job Description
Job Summary
- We are seeking an experienced Front Office Supervisor to oversee front desk operations and ensure excellent guest service while supporting and guiding the reception team.
Key Responsibilities:
- Supervise daily Front Office operations and ensure excellent guest service.
- Manage guest accounts, billing, and Front Office reports.
- Monitor room inventory and support revenue optimization.
- Handle guest complaints professionally and maintain service standards.
- Prepare staff duty rosters and support team training and performance management.
- Coordinate with other departments to ensure a seamless guest experience.
Requirements:
- Diploma or Bachelor's Degree in Hospitality Management or a related field.
- Minimum of 3 years' Front Office experience, including at least 1 year in a supervisory role.
- Proficiency in a Hotel Property Management System (PMS) and Microsoft Office.
- Excellent leadership, communication, and problem-solving skills.
Key Competencies
- Leadership and team development
- Customer service excellence
- Attention to detail
- Conflict resolution skills
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Contact Information
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