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Posted:
Platinum Coast Hotel Apartments in Fujairah is looking for a motivated and professional Front Office team member to join its hospitality team. The ideal candidate will have a positive attitude, excellent guest service skills, and the ability to manage front desk operations efficiently.
The selected candidate will be responsible for handling guest interactions, reservations, check-in and check-out procedures, and coordinating with different departments to ensure a smooth and memorable guest experience.
Key Responsibilities:
• Welcome and assist guests with a friendly and professional approach.
• Manage check-in and check-out procedures efficiently.
• Handle reservations, room allocations, and guest requests.
• Respond to guest inquiries, complaints, and service requests professionally.
• Coordinate with Housekeeping and other departments for smooth daily operations.
• Maintain accurate guest records and follow hotel policies and procedures.
• Handle cash and payment transactions when required.
• Ensure excellent customer service and high guest satisfaction levels.
Requirements:
• Previous experience in Front Office or Hotel Operations is preferred.
• Good communication and interpersonal skills.
• Proficiency in English; Arabic language skills will be an advantage.
• Professional appearance with a positive and customer-focused attitude.
• Ability to work shifts, including weekends and holidays.
• UAE hotel experience is an advantage.
• Candidates must currently be based in the UAE.
• Strong knowledge of:
• Front desk operations and guest services
• Hotel reservation and check-in/check-out procedures
• Customer handling and hospitality standards
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