Food Safety & Hygiene Officer

Role Overview

The Food Safety and Hygiene Officer monitors branch operations to identify food safety risks, compliance gaps and opportunities to improve product quality and processes. You will maintain food safety controls, verify that they are working in practice, and help food handlers understand and meet their hygiene responsibilities.

The role combines audits, sampling, training and corrective-action follow-up. Your findings and clear communication will support timely improvements and help reduce food safety issues and customer complaints.

Key Responsibilities

• Plan and carry out internal food safety audits, track findings and verify that corrective and preventive actions are completed.
• Support external audits and coordinate follow-up on any issues identified.
• Deliver food safety and hygiene training to food handlers, and monitor completion of the training schedule.
• Coordinate scheduled microbiological testing of food, water and surface swabs, and follow up on corrective measures when results fail to meet requirements.
• Monitor branch processes for food safety and hygiene gaps, escalating risks and recommending practical improvements.
• Maintain the probe thermometer calibration schedule and arrange external calibration as required.
• Track customer complaints related to food safety or quality, investigate underlying causes and contribute to reduction targets.
• Keep relevant records and use operational findings to support continual improvement in safety, quality and process performance.

Requirements & Qualifications

• A degree or diploma in food science or a related discipline from a recognised institution.
• At least two years of experience in a quality assurance or food safety role within a fast-moving consumer goods (FMCG) environment.
• Computer literacy, including strong working ability in Word, Excel and PowerPoint.
• Knowledge or experience of HACCP or ISO 22000 is an advantage.
• Strong written and verbal communication, organisation and problem-solving skills.
• Ability to analyse issues, make sound decisions under pressure and follow corrective actions through to completion.
• A proactive, reliable and flexible team player with a results-focused approach.
• A driver’s licence is preferred. Applicants must live in Mombasa.