Executive Housekeeper

Role Overview

This leadership position puts you in charge of the entire housekeeping operation at a hotel, from guest rooms and public areas to laundry and linen services. You will coordinate daily workflows, set cleanliness benchmarks, and lead a team of supervisors and attendants to ensure every space meets the property’s standards. Your focus is on operational efficiency, staff performance, and supporting a seamless guest experience through meticulous attention to detail.

Key Responsibilities

• Create and manage housekeeping staff schedules, shift rotations, and daily room assignments based on occupancy and event needs.
• Set and enforce cleaning standards across guest rooms, corridors, public areas, and back-of-house spaces through regular inspections and audits.
• Direct and support Floor Supervisors, Room Attendants, Public Area staff, and Laundry teams in their day-to-day duties and performance expectations.
• Coordinate closely with the Front Office to track room status, VIP arrivals, departures, and turnaround times to keep operations running smoothly.
• Oversee laundry production, linen stock levels, replacement cycles, and inventory records to maintain availability and control costs.
• Manage the departmental budget, including supply purchasing, equipment needs, and operational expenses while identifying cost-saving opportunities.
• Enforce safety protocols, proper chemical handling procedures, and hygiene standards throughout the property.
• Collaborate with Engineering and Maintenance teams to identify room defects and ensure repairs are completed quickly and efficiently.

Requirements & Qualifications

• Diploma or degree in Hospitality, Housekeeping Management, or a related field.
• At least five years of experience in housekeeping operations, with a minimum of two years in a leadership or supervisory role.
• Proven ability to manage staff scheduling, room assignments, and quality inspection processes.
• Strong expertise in laundry control, chemical safety, and inventory management within a hotel setting.
• Solid background in budgeting, cost control, and purchasing housekeeping supplies.
• Excellent communication and teamwork skills for working with Front Office, Engineering, and other departments.
• Experience recruiting, training, coaching, and evaluating housekeeping staff to maintain high performance standards.
• Attention to detail and a strong commitment to cleanliness, hygiene, and guest satisfaction.