Design Consultant

Role Overview

The Design Consultant guides customers from their first showroom visit through product selection, quotation, purchase, and after-sales support. By combining product knowledge with practical design advice and attentive service, the role helps convert customer needs into suitable solutions while contributing to sales growth and repeat business.

Key Responsibilities

• Build and manage a sales pipeline by following up with prospective and existing customers, sharing relevant product and promotion updates, and working toward monthly sales targets.
• Welcome showroom visitors, understand their requirements, and recommend products and tailored solutions using clear, informed product presentations and demonstrations.
• Identify appropriate opportunities to expand orders through complementary products or upgrades that suit the customer’s needs.
• Work with visual merchandising colleagues to develop layouts, mood boards, and customized proposals; visit client sites and take measurements when needed.
• Prepare accurate quotations, discuss pricing and terms, confirm stock availability, and communicate realistic delivery expectations.
• Process invoices and payments in line with company procedures, and coordinate with warehouse, logistics, and front desk teams to support accurate, timely deliveries.
• Act as the customer’s main contact throughout the sales process, responding to concerns and following up after delivery to gather feedback and address issues.
• Maintain complete customer records, contribute ideas for showroom displays, and work with the branch manager on operational improvements while following sales and compliance policies.

Requirements & Qualifications

• The source does not specify required education, years of experience, or formal qualifications.
• Strong interpersonal and customer-service skills, with the ability to build trust and communicate confidently with a range of clients.
• Sales capability, including lead generation, pipeline follow-up, negotiation, and a focus on achieving targets.
• Ability to learn product features and explain their value through practical advice and demonstrations.
• Organized approach to preparing quotations, managing customer information, and coordinating orders, payments, and delivery details.
• Professionalism, energy, integrity, and a customer-focused approach.