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A recruitment partner is seeking a Customer Support Associate for a client operating in the online education sector. The organization provides specialized virtual training programs focused on emerging technologies and professional skill development, supporting learners worldwide.
The selected candidate will play a key role in improving learner engagement and success by providing proactive support, addressing concerns, and guiding participants throughout their educational journey. This position requires strong communication skills, attention to detail, and the ability to work independently in a remote environment.
Key Responsibilities:
• Conduct regular outbound communications to welcome learners and provide reminders about classes, activities, and important milestones.
• Engage with inactive or at-risk learners to understand challenges and provide appropriate support.
• Provide clear, professional, and empathetic guidance throughout the learner experience.
• Record learner interactions, updates, and feedback accurately in the CRM system.
• Coordinate with internal teams to resolve learner concerns and improve support processes.
• Collect learner feedback and share insights to enhance the overall learning experience.
• Manage learner testimonials and feedback documentation.
Requirements:
• 1–2 years of experience in customer support, learner engagement, or a related role.
• Strong verbal and written communication skills with a professional phone presence.
• Customer-focused mindset with excellent attention to detail.
• Ability to multitask, prioritize tasks, and work independently in a remote environment.
• Experience with CRM platforms such as Salesforce or HubSpot is an advantage.
• Availability to work Eastern Standard Time hours from 8 AM to 4 PM.
Strong knowledge of:
• Customer support, learner engagement, and relationship management.
• CRM systems, documentation, and communication processes.
• Remote work practices and digital education support.
Benefits:
• 401(k)
• Medical insurance
• Dental insurance
• Vision insurance
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