Role Overview
The Customer Success Associate helps customers get value from Thrive Global’s behavior-change technology by coordinating engagement activities, supporting virtual events, and maintaining tailored platform experiences. Working closely with Customer Success Managers and teams across the business, this role also tracks participation and feedback so customer programs and internal processes can keep improving.
Key Responsibilities
- Assist Customer Success Managers with customer communications, engagement activities, and day-to-day coordination.
- Arrange webinar schedules and coordinate details between Customer Success Managers and event facilitators.
- Prepare virtual sessions by completing technical checks, supporting live chat, and coordinating follow-up surveys.
- Manage event logistics, calendars, and customer-facing activities across time zones.
- Review webinar registrations, attendance, and product adoption data; summarize relevant trends and customer feedback.
- Configure customer-facing platform content, including challenges, banners, and messages.
- Coordinate project briefs and deliverables with Design, Content, and Localization teams.
- Spot opportunities to make customer success workflows more efficient and contribute to process improvements.
Requirements & Qualifications
- Bachelor’s degree from an accredited college or university.
- Strong organization, prioritization, communication, analytical, and problem-solving abilities.
- Experience coordinating multiple events, schedules, and deadlines, including across time zones.
- Confidence communicating with internal and external stakeholders, including executives.
- Ability to build professional relationships and provide a thoughtful customer experience.
- Familiarity with Salesforce, G Suite, Microsoft Office, monday.com, and AI tools.
- Knowledge of customer data and management tools such as Coda or Looker is an advantage.
- Interest in customer success, workplace well-being, and learning new technologies and processes.
What We Offer / Why Join
- Medical, dental, and vision insurance.
- 401(k) plan with company match.
- Paid time off and additional recharge time after major projects.
- Wellness-focused workplace benefits and opportunities for career growth.
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