Role Overview
As a Tire Support Specialist, you’ll help consumers, tire installers, and wholesale distributors resolve tire-related questions and keep orders moving. You’ll provide support by phone, chat, and email, using clear communication and practical problem-solving to make each customer interaction useful and efficient.
Key Responsibilities
- Respond to tire-related questions from consumers, installers, and wholesale distributors.
- Assist customers with existing orders and help address issues that may affect fulfillment.
- Handle customer conversations through voice calls, live chat, and email.
- Ask focused questions to understand each customer’s needs and identify an appropriate next step.
- Manage multiple conversations and support tasks while maintaining attentive, professional service.
- Communicate clearly with customers and relevant contacts to help bring inquiries to resolution.
Requirements & Qualifications
- At least 6–12 months of customer service experience in a call center environment.
- Advanced English proficiency at C1 level or higher.
- Strong spoken and written communication skills, with a courteous and customer-focused approach.
- Sound problem-solving skills, adaptability, and a willingness to learn.
- Ability to switch between communication channels and manage tasks effectively.
- Availability for rotating shifts between 4:00 PM and 4:00 AM Kenya Time, Monday through Sunday, for 44 hours per week, with two days off each week.
- Ability to pass English and role-related skills assessments.
- Sales or customer retention experience is an advantage; Spanish language skills are also welcome.
What We Offer / Why Join
- Fully paid training.
- A stable, multicultural work environment.
- The opportunity to support customers of a globally recognized brand.
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