Customer Service

Job Summary

To provide administrative and customer support, manning the reception counter and performing other duties according to defined standards and policies.

Key Accountabilities

Customer Service Management

• Meet and greet clients and visitors.
• Attend to customer calls and respond to emails in a timely and professional manner.
• Assign leads received from all channels.
• Be responsible for agent agreements and commissions.
• Support in the renewal of agreements for existing customers.

Information Security Risk (ISR) Compliance

• Ensure confidentiality, integrity, and availability of business information are maintained by adhering to the corporation’s information security policies, processes, and programs.
• Stay informed about changes in the corporation’s information security management system and ensure compliance with existing and future information security regulations.

Policies and Procedures

• Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.

QHSSE

• Ensure all relevant quality, health, safety, and environmental procedures, instructions, and controls are adhered to in order to guarantee the safety of employees, quality of products/services, and environmental compliance.

Ad-Hoc Requests

• Perform additional duties commensurate with the current role, as and when requested by the direct manager.
• Train, develop, and mentor UAE Nationals, if assigned.

Knowledge & Technical Skills

• Administrative know-how
• Effective communication skills
• Reports preparation

Qualifications & Experience

Minimum Education

Bachelor’s Degree in any discipline or equivalent, or Undergraduate with adequate experience.

Minimum Experience

Minimum 3 years’ experience in a similar role within a similar industry.

How to Apply

Candidates may submit their CV along with other credentials to: [email protected]