Alerts
Posted:
Compass International Holdings is seeking a detail-oriented and collaborative Contact Center Team Administrator to support its remote service center operations. This role plays an important part in assisting contact center representatives and management while ensuring smooth daily operations across client programs.
The successful candidate will manage customer communications, maintain accurate CRM records, process lead submissions, and support broker and customer follow-up activities. The ideal applicant should have strong organizational skills, excellent attention to detail, and the ability to manage multiple systems in a fast-paced remote environment.
Key Responsibilities:
• Process lead submissions according to established client program guidelines.
• Communicate with leads and customers through phone, email, text, and chat channels.
• Manage incoming customer emails across program-specific inboxes professionally and efficiently.
• Conduct research and complete broker close-out tasks.
• Follow up with program members and brokers as part of customer nurturing activities.
• Create and update customer records within CRM systems.
• Maintain accurate data entry and meet productivity standards based on performance metrics.
• Operate and navigate multiple software systems and platforms.
Requirements:
• 2–3 years of business experience preferred.
• Previous customer service experience in retail, financial services, or contact center environments is an advantage.
• Strong computer skills with the ability to work across multiple systems.
• Excellent attention to detail and accuracy.
• Strong verbal and written communication skills.
• Good organizational and time management abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Adaptable, reliable, and open to changes in a dynamic workplace.
• Strong commitment to teamwork and maintaining an inclusive work environment.
• Strong knowledge of:
• Customer service operations and contact center processes.
• CRM systems, data management, and lead tracking.
• Professional communication through email, phone, and digital platforms.
This tool helps you see how closely your CV matches a job description. It also gives you simple suggestions on what to improve so you have a better chance of getting shortlisted.
