Client Manager Africa

Role Overview

Manage a portfolio of corporate and small-to-medium enterprise health insurance clients across African markets, keeping service delivery aligned with contractual commitments and agreed service levels. You’ll work closely with clients, brokers, underwriters, and internal service teams to resolve issues, secure renewals, protect portfolio profitability, and identify ways to expand existing relationships.

Key Responsibilities

• Build and maintain trusted working relationships with client contacts and insurance intermediaries, responding to their needs and representing the business professionally.
• Prepare account plans, performance reports, renewal submissions, and product recommendations that support client retention and sustainable growth.
• Work with Underwriting to shape renewal terms and proposals that meet client needs while maintaining appropriate profitability.
• Identify relevant opportunities to extend existing accounts and present cross-sell proposals to clients and brokers.
• Coordinate with Customer Services, Healthcare Services, Legal Services, and Marketing to resolve service concerns and produce effective client communications and materials.
• Oversee delivery against contracts, including invoicing, agreed outputs, quality standards, forecasts, and the timely provision of management information.
• Gather client and market feedback to inform product development and renewal decisions, and help ensure schemes are correctly put back in place at renewal.
• Maintain compliance with internal procedures and support the development of client references and testimonials where appropriate.

Requirements & Qualifications

• At least five years of experience managing clients in health insurance; experience in an international organisation is preferred.
• Experience working with insurers or insurance policies in African markets.
• Bachelor’s degree, preferably in Marketing, Business, or a related field.
• Strong spoken and written English, with the ability to explain complex insurance or claims matters clearly and concisely.
• Demonstrated ability to manage a client portfolio independently, balance competing demands, and resolve complex client or claims issues.
• Knowledge of corporate account and intermediary management, health insurance, renewals, retention, cross-selling, forecasting, and profitability.
• Experience preparing client proposals and reports and overseeing invoicing, contractual delivery, and renewal implementation.
• Advanced Microsoft Office skills and confidence working across multiple business systems.
• Strong negotiation, influencing, presentation, stakeholder-management, listening, and conflict-resolution skills.
• Well-organised and attentive to detail, with a customer-focused, adaptable, and results-oriented approach.
• Willingness to travel when required.
• Agile project management knowledge is an advantage; certification is preferred. French or Portuguese language skills are also beneficial.