Client Growth Warrior

Role Overview

This position is the primary link between the agency and its most important corporate and multinational clients. You will spend your days turning client briefs into clear proposals and integrated campaigns, then coordinating creative, digital, events, production, and operations teams to bring those plans to life. Your work directly shapes client retention, revenue growth, and the company’s delivery reputation across East Africa and beyond.

Key Responsibilities

• Own and expand a portfolio of key client accounts, building trusted relationships with decision-makers and ensuring their ongoing satisfaction.
• Interpret client briefs to develop proposals, campaign concepts, and execution plans that align with their brand objectives.
• Orchestrate internal teams—Creative, Digital, Events, Production, and Operations—so projects move smoothly from concept to delivery.
• Manage full project lifecycles: briefing, costing, execution, reporting, and closure, ensuring each stays on schedule, within budget, and at target margin.
• Spot and act on opportunities to upsell, cross-sell, and generate new revenue within existing accounts.
• Prepare and deliver client-facing presentations, quotations, and proposals that communicate value clearly and win approvals.
• Handle approvals, purchase orders, invoicing, and client documentation while keeping CRM pipelines current and reporting on account health, opportunities, and risks.
• Contribute to new-business pitches and support regional projects across East Africa.

Requirements & Qualifications

• Bachelor’s degree in Marketing, Business Administration, Communications, Public Relations, Advertising, or a related discipline.
• At least five years of relevant experience in client management, account management, customer success, business development, or integrated marketing.
• Preference for candidates who have worked in advertising, experiential marketing, digital, events, or technology-driven sectors.
• A track record of handling corporate and multinational accounts.
• Familiarity with how campaigns, live events, brand activations, digital marketing, and brand communication come together.
• Excellent skills in presenting, communicating, negotiating, and managing relationships.
• Commercial strength, including experience with quotations, budgets, margins, upselling, and growing accounts.
• Comfortable using PowerPoint or Google Slides, Excel or Google Sheets, and CRM platforms.
• Capacity to handle several clients and projects at once in a fast-moving environment.
• Exposure to the East African market is a plus.
• Willing to travel throughout Africa when needed.