Role Overview
This position owns the performance of a distributed B2C sales operation. You will work through three Team Leaders to guide a frontline group of 30–35 sales professionals, focusing on revenue growth, conversion improvements, and consistent execution across international markets. The role matters because it directly shapes how quickly the company turns interest into closed deals and how well its sales teams stay aligned across Kenya, India, and the Philippines.
Key Responsibilities
- Directly manage, coach, and develop three Team Leaders, with indirect oversight of 30–35 sales employees.
- Own revenue targets and conversion rates, translating them into daily, weekly, and monthly goals for the teams.
- Map and continuously improve every stage of the B2C sales funnel, from lead intake to close.
- Track KPIs and performance data, then design and roll out action plans that fix gaps and lift results.
- Build a sales culture centered on accountability, feedback, and measurable outcomes.
- Run regular performance reviews and one-on-ones with Team Leaders to sharpen their leadership and coaching skills.
- Coordinate with counterparts in Kenya, India, and the Philippines to keep processes, messaging, and standards consistent.
- Spot underperformance early and implement targeted interventions, whether through training, script adjustments, or workflow changes.
Requirements & Qualifications
- At least 3 years in a sales leadership role, including direct management of Team Leaders.
- Demonstrated success leading large sales teams (30+ people) in a B2C inside sales environment.
- Hands-on experience owning revenue targets, KPI frameworks, and performance management.
- Strong analytical skills — able to interpret funnel data and translate it into tactical improvements.
- Advanced English (C1) for daily communication with international teams.
- Proven coaching and people-development ability, with a track record of raising team performance.
- Comfort working across cultures and time zones; full schedule flexibility is required.
Work Conditions
- 100% on-site role.
- 45 hours per week.
- Close collaboration with teams in Kenya, India, and the Philippines.
- Full schedule flexibility required to overlap with international teams.
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