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Aspire MS is currently seeking a motivated and energetic Associate Service Desk Analyst to join a leading organization in Abu Dhabi. This role is ideal for IT professionals who are passionate about technical support and eager to grow in a fast-paced, 24×7 service desk environment.
The selected candidate will be responsible for providing efficient first-line technical support, resolving user issues, and ensuring smooth IT operations. This is an excellent opportunity for individuals who are adaptable, quick learners, and strong problem-solvers looking to advance their IT support career.
Key Responsibilities:
• Provide first-level IT support and resolve technical issues efficiently
• Troubleshoot hardware, software, and network-related problems
• Respond to user queries and service desk tickets in a timely manner
• Support 24×7 shift operations as required
• Escalate complex issues to higher support teams when necessary
• Maintain accurate documentation of incidents and resolutions
• Ensure high-quality customer service and user satisfaction
Requirements:
• 4–5 years of experience in Service Desk or IT Support roles
• Strong troubleshooting and technical problem-solving skills
• Willingness to work in a 24×7 shift environment
• Excellent communication and interpersonal skills
• Energetic, adaptable, and quick to learn new technologies
• Strong knowledge of:
• IT service desk operations and ticketing systems
• Hardware and software troubleshooting
• User support and incident management processes
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