Member Benefits Specialist
Posted:
Position: Member Benefits Specialist
Date Posted: June 16, 2026
Industry: Human Resources / Health Insurance / Benefits Administration / SaaS
Employment Type: Full Time
Experience: 6 Months to 2 Years of Professional Experience in Healthcare, Health Insurance, Brokerage, or Fast-Paced Operational Environment
Qualification: Bachelor’s Degree Preferred or Equivalent Professional Experience in Administration, Healthcare, or Business Operations
Salary: $20.50 – $23.08 Per Hour (Estimated Range in Denver, USA)
Location: Phoenix, Arizona, United States, REMOTE
Company: Gusto
Description:
Gusto is a modern HR and payroll technology company focused on supporting small businesses across the United States. The organization provides solutions for payroll, health insurance, retirement plans, and HR management, helping businesses streamline operations and focus on growth.
The Member Benefits Specialist plays a key role in ensuring employees receive accurate and timely health insurance enrollment and benefit fulfillment. This position involves close coordination with insurance carriers, internal teams, and digital systems to guarantee seamless benefits delivery and exceptional customer experience.
Key Responsibilities:
• Manage end-to-end enrollment processes for employee and employer health insurance plans
• Handle intake, submission, and confirmation of benefit selections accurately
• Coordinate with insurance carrier portals and approval systems
• Ensure eligibility verification and compliance with carrier requirements
• Collaborate with internal teams including benefits advisors and support departments
• Act as primary contact for carrier follow-ups and resolution of issues
• Maintain accurate documentation within Salesforce and internal systems
• Identify and support process improvements for operational efficiency
• Communicate professionally with customers and internal stakeholders
• Ensure timely and accurate delivery of employee benefit plans
Requirements:
• 6 months to 2 years of experience in healthcare, insurance, brokerage, or operations roles
• Strong proficiency in Google Workspace, Microsoft Office, Adobe, and Salesforce
• Ability to work in high-volume, deadline-driven environments
• Strong attention to detail and data accuracy
• Excellent communication and collaboration skills
• Ability to manage multiple tasks under tight deadlines
• Problem-solving mindset with adaptability in fast-paced environments
• Self-motivated with strong organizational skills
• Comfortable working with digital and AI-enabled tools
Strong knowledge of:
• Health insurance enrollment and benefits administration
• CRM systems such as Salesforce
• Data entry, documentation, and workflow management
• Customer service and cross-functional coordination
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