Key Responsibilities

• Act as the primary liaison between customers, distribution centers, sales managers, and internal teams  
• Respond to incoming calls and emails courteously, accurately, and promptly  
• Process garage orders and quotes with a strong emphasis on accuracy and turnaround time  
• Prepare and complete invoicing for orders as required  
• Foster and maintain strong relationships with customers and distribution centers  
• Resolve issues related to pricing, quality, order changes, or delivery timing  
• Relay customer feedback, complaints, and order updates to relevant departments  
• Meet established activity goals and productivity standards  
• Provide peer support to fellow Customer Care team members as needed  

Qualifications.

• Diploma or degree in a business-related field  
• Minimum of one (1) year of customer service experience in a garage  
• Proficient computer skills, including Microsoft Office  
• Ability to work independently and manage priorities in a remote environment  
• Strong customer focus with professional communication skills  
• High attention to detail and commitment to order accuracy  
• Capability to manage multiple priorities in a fast-paced, remote setting  
• Problem-solving mindset with the ability to resolve customer issues efficiently