The Operations Officer will be responsible for planning, coordinating, and scheduling certification audits while ensuring effective management of client records, files, and operational documentation. The role includes supporting accreditation activities in accordance with ISO/IEC 17021 requirements and assisting the operations team in maintaining efficient certification processes. The ideal candidate should be well-organized, detail-oriented, and capable of managing multiple certification projects simultaneously.

> Key Responsibilities

> Plan, coordinate, and schedule certification audits with clients and auditors in accordance with operational requirements.

> Maintain and update client databases, certification records, files, and related documentation in an organized manner.

> Ensure all certification files and records are properly controlled and maintained as per internal procedures and accreditation requirements.

> Provide operational support during accreditation assessments and surveillance audits related to ISO/IEC 17021.

> Communicate with auditors and clients regarding audit schedules, audit plans, and logistical arrangements.

> Prepare and manage audit-related documentation such as audit plans, checklists, and certification records.

> Monitor audit timelines and ensure timely completion of audit activities and submission of reports.

> Coordinate with certification managers and auditors to ensure proper allocation of audit resources.

> Assist in maintaining compliance with accreditation body requirements and internal quality management procedures.

> Support documentation control activities related to certification processes and operational procedures.

> Maintain confidentiality and integrity of client information and certification records.

> Assist in preparation of reports, summaries, and operational statistics related to certification activities.

> Follow up with clients and auditors regarding pending documents and audit deliverables.

> Provide administrative and operational support to the certification department as required.

> Perform any other duties assigned by management related to certification operations.

> Education & Experience

> Bachelor’s Degree in Business Administration, Management, Quality Management, or a related field.

> Preferably 1–3 years of experience in a Certification Body (CB) or certification/inspection industry.

> Basic understanding of ISO standards and certification processes will be an advantage.

> Skills & Competencies

> Sound knowledge of MS Office (Word, Excel, Outlook, PowerPoint).

> Strong organizational and scheduling skills.

> Good communication and coordination abilities.

> Attention to detail and strong documentation management skills.

> Ability to work under deadlines and manage multiple tasks efficiently.

How to Apply

> Interested candidates may submit their CV to [email protected] with the subject line “Application for Operational Officer"

Job Type: Full-time

Pay: AED2,500.00 - AED3,000.00 per month

Work Location: In person