Position: Helpdesk / CAFM Coordinator

Date Posted: March 15, 2026

Industry: Facilities Management / Technical Support

Employment Type: Full Time

Experience: 2–4 years of helpdesk / CAFM support experience

Qualification: Estimated Qualification like Bachelor Degree holder, Diploma/Degree/Certificate in Information Technology, Facilities Management, Business Administration, or related field

Salary: AED 4000 to 70000 (estimated)

Location: Abu Dhabi, United Arab Emirates

Company: RFM Global

Description:
RFM Global is currently seeking a skilled and proactive Helpdesk / CAFM Coordinator to join its operations team in Abu Dhabi. This role is ideal for professionals who have experience handling helpdesk operations and coordinating facility-related service requests while ensuring efficient communication between teams.

The selected candidate will be responsible for overseeing incoming service requests, maintaining accurate records, and ensuring that all issues are resolved within the required timeframes. This position plays an important role in maintaining service quality by ensuring that technical teams receive the correct information and that tasks are completed promptly.

Key Responsibilities:

• Monitor and manage incoming support requests through the helpdesk system.
• Coordinate with technical and maintenance teams to ensure timely resolution of issues.
• Track service tickets and follow up on pending tasks to ensure completion within service level agreements.
• Maintain accurate documentation of support requests and resolutions.
• Provide clear communication and updates to internal teams regarding service progress.
• Ensure high service standards are maintained while responding to operational requests.

Requirements:

• 2–4 years of experience working in helpdesk support or CAFM coordination roles.
• Strong communication and coordination skills to manage requests efficiently.
• Ability to organize and prioritize tasks in a fast-paced work environment.
• Experience using ticketing or helpdesk management systems will be considered an advantage.

This opportunity is suitable for professionals who enjoy coordinating operational support tasks and working closely with technical teams to deliver reliable and efficient services. The organization values individuals who are detail-oriented, responsive, and capable of maintaining a structured workflow.