Position: Receptionist / Guest Service Agent / Reservation Agent

Date Posted: March 15, 2026

Industry: Hospitality / Hotel Management

Employment Type: Full Time

Experience: Not Specified

Qualification: Estimated Qualification like Bachelor Degree holder, Diploma/Degree/Certificate in Hospitality Management, Tourism, Business Administration, or related field

Salary: AED 4000 to 7000  (estimated)

Location: Abu Dhabi, United Arab Emirates

Company: Ramada Downtown Abu Dhabi

Description:
Ramada Downtown Abu Dhabi is currently expanding its hospitality team and is inviting enthusiastic, customer-focused, and dedicated professionals to apply for several front office positions. The hotel is seeking individuals who are passionate about delivering outstanding service and creating memorable experiences for guests.

Available positions include:

• Receptionist
• Guest Service Agent
• Reservation Agent

These roles play an essential part in maintaining the hotel’s reputation for excellent customer service. Candidates will be responsible for assisting guests with inquiries, managing reservations, and ensuring that visitors enjoy a smooth and comfortable stay from arrival to departure.

Key Responsibilities may include:

• Welcoming and assisting guests with check-in and check-out procedures.
• Handling guest requests, inquiries, and concerns in a professional and timely manner.
• Managing booking reservations and updating the hotel reservation system.
• Providing information about hotel facilities, services, and local attractions.
• Coordinating with housekeeping and other departments to ensure smooth operations.
• Maintaining accurate guest records and ensuring high service standards at all times.

The hotel is looking for candidates who have strong communication skills, a positive attitude, and a genuine passion for hospitality. The ideal applicants should be capable of working in a fast-paced environment while maintaining a friendly and professional demeanor.

Requirements:

• Candidates must currently be residing in the UAE.
• A strong commitment to delivering excellent guest service.
• Professional attitude with good interpersonal and communication skills.
• Ability to work effectively as part of a team in a hospitality environment.

Joining Ramada Downtown Abu Dhabi means becoming part of a dynamic and supportive workplace where service excellence and guest satisfaction are top priorities. This is a great opportunity for individuals who want to build or grow their careers in the hospitality industry while working in a professional hotel environment.