Posted:3 hours ago
By:Hiring Kenya
Company Details
Industry:
Telecommunications
Description:
Pesapal provides a simple, safe and secure way for individuals and businesses to make and accept payments in Africa. Pesapal payments work on the internet and directly on the handset. We partner with Banks, Mobile Network Operators and Credit Card companies to give consumers as many payment options as possible. For businesses, we offer timely settlement of any payments to their bank account of choice. We have security features in place to protect our buyers and sellers by ensuring all information is encrypted and secured, with notifications sent for activities within their account.Pesapal is also PCI/DSS Level 1 compliant
Job Description
Key Responsibilities:
- Revenue Growth & Strategic Account Management
- Own revenue performance across assigned key accounts, driving sustained growth and retention
- Identify and convert cross-sell, upsell, and expansion opportunities within strategic accounts
- Lead commercial discussions for new services, product adoption, and account expansion initiatives
- Align internal sales, product, and marketing efforts to support client growth strategies
- Develop and execute structured account plans with defined objectives, milestones, and growth pathways
- Use client performance data, industry trends, and competitive insights to shape account strategies
- Lead periodic strategic business reviews to evaluate account health, performance, and future opportunities
- Proactively identify commercial risks and implement mitigation plans to protect revenue and relationships
- Client Relationship Management
- Serve as the senior relationship owner for key merchants, maintaining executive-level engagement
- Develop a deep understanding of merchant business goals and translate them into tailored, value-driven solutions.
- Act as the voice of the client internally, aligning teams to deliver on commitments and expectations
- Build long-term trusted advisor relationships that drive loyalty and partnership depth
- Lead issue resolution and escalations with accountability and a solutions-focused approach
- Monitor product adoption and usage trends to identify optimization and growth opportunities.
- Reporting & Performance Leadership
- Provide structured performance insights and account analytics to inform strategic decisions
- Communicate account progress, risks, and opportunities to internal stakeholders
- Use data-driven analysis to refine account strategies and drive performance outcomes
- Translate client feedback into actionable insights that improve service delivery and product relevance.
Education/Experience Needed:
- Bachelor's degree in business, Marketing, or related field
- 5+ years' experience in Account Management, Relationship Management, or B2B Sales
- Experience managing strategic or enterprise-level clients
- Strong commercial acumen and understanding of revenue growth strategies
- Experience in fintech, payments, or technology solutions is an advantage
Salary: Discuss During Interview
Education: Diploma
Employment Type: Full Time
