Position: Customer Relations Officer

Date Posted: 18 February 2026

Industry: Automotive / Retail / Hospitality

Employment Type: Full Time

Experience: Minimum 1+ year of work experience in a similar role

Qualification: High school diploma or equivalent; a degree in hospitality, business, or related field is a plus

Salary: AED 5000 to 10000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

We are seeking a motivated and professional Customer Relations Officer to join a leading family-owned conglomerate in Dubai, operating across automotive, real estate, logistics, travel, and lifestyle sectors, employing over 4,000 people. This role is ideal for individuals who excel at delivering exceptional customer experiences and supporting showroom operations efficiently.

The candidate will serve as the first point of contact for customers, manage leads, support vehicle deliveries, and assist with stock management and administrative tasks, ensuring a seamless customer experience at every touchpoint.

Key Responsibilities:

Customer Welcome & Showroom Support:

• Greet and welcome customers confidently and professionally
• Guide visitors to the showroom and introduce them to Sales Consultants
• Create a positive first impression for all guests
• Assist customers until a Sales Consultant becomes available
• Follow up with customers within two days of their visit to maintain high-level service

Lead Management:

• Create and manage lead entries in Salesforce and assign to Sales Consultants
• Ensure proper conversion of leads and report outcomes to the manager
• Generate leads from telephone inquiries and forward to the Sales Team
• Ensure all incoming calls are promptly answered and routed to the correct person

Delivery & Stock Support:

• Assist the Delivery In-charge/Manager with vehicle receipt and stock updates in Oracle
• Maintain and update daily new vehicle stock ageing reports
• Arrange showroom display vehicles and update weekly/bi-weekly ageing reports
• Support regular physical stock checks of vehicles and related assets

Customer Feedback & Administration:

• Collect and forward customer feedback to the Branch Manager for review daily
• Assist in coordinating maintenance and support requests with suppliers
• Maintain and report stock inventory of showroom supplies to the line manager

Qualifications & Requirements:

• High school diploma or equivalent; a relevant degree is advantageous
• Minimum 1+ year of experience in customer service, preferably in a showroom, retail, or hospitality environment
• Strong communication and interpersonal skills
• Excellent organizational skills and attention to detail
• Ability to work under pressure while managing multiple tasks effectively

This is a great opportunity to join an organization that truly values its team members and provides an engaging work environment.