About the role

The Communications & Marketing Specialist will play a key role in strengthening Fresh Life’s brand and public image, while supporting internal teams to deliver exceptional customer value.

This role will focus on positioning Fresh Life as a leader in non-sewered sanitation and an advocate for citywide inclusive sanitation, both locally and globally. The Specialist will drive high-quality communications and marketing initiatives that support customer acquisition and retention, contribute to a culture of excellence, and elevate the visibility of the Sanergy Collaborative.

Duties and Responsibilities

Brand & Content Development

• Develop and deliver high-quality communication materials across channels, including presentations, reports, website, and social media
• Create engaging content (blogs, press releases, newsletters, reports) that showcases Fresh Life’s and the Sanergy Collaborative’s work
• Capture and share customer stories tailored to different audiences
• Ensure all content aligns with Fresh Life’s brand and messaging

Media, Digital & Campaigns

• Manage digital platforms and social media channels
• Develop and implement digital marketing strategies to drive engagement and visibility
• Identify and pursue media opportunities to strengthen Fresh Life’s public profile
• Support and execute campaigns, including fundraising initiatives

Marketing & Customer Engagement

• Support customer acquisition and retention through community marketing activities (e.g. roadshows, activations, radio campaigns)
• Conduct market research and track performance of marketing activities
• Support Fresh Life’s reputation with public sector partners and key stakeholders

Events, Partnerships & Internal Support

• Plan and support events such as conferences, launches, and partner engagements
• Support media, partner, and funder visits, including site coordination and storytelling
• Collaborate with internal teams to support business initiatives
• Manage budgets and ensure high-quality, timely delivery of work

Qualifications

• At least 4 years’ experience in communications and marketing
• Bachelor’s degree in Communications or a related field
• Strong writing and storytelling skills, with the ability to tailor content for different audiences
• Experience managing digital platforms and social media
• A data-driven mindset, with the ability to track and measure impact
• Strong organisation skills and ability to manage multiple priorities

Added Advantage:

• Experience working with media (local or international)
• Photography, video production, or web management skills