The warehouse associate supports daily warehouse operations such as receiving , processing and dispatch of orders are executed efficiently and accurately. The role requires maintaining high standards of inventory accuracy and use of automated systems.

Key Responsibilities

• Receive and process into the store inventory and ensure accuracy and check for damages and complete documentation from suppliers.
• Sort, label, and store products in the designated locations using the WMS.
• Accurately pick, pack and prepare orders for delivery ensuring compliance to customer specifications and standards.
• Adhere to store the standard operating procedures and policies in the stores
• Use handheld scanners and WMS tools to track inventory movements.
• Replenish pick locations using automated storage systems.
• Perform cycle counts and stock verification using the WMS.
• Identify and report system or inventory issues.
• Provide monthly reports on stock position.
• Adherence to safety standards in the warehouse

Key Performance Indicators

• TAT on order picking and packing.
• TAT on receiving of goods.
• Picking accuracy- percentage of orders picked without errors.
• Inventory counts accuracy.
• Packing and dispatch accuracy.
• Order fulfillment rate.
• Safety compliance

Knowledge, Experience and Personal Attributes 

• Diploma in supply chain, logistics or related field.
• Minimum of 2 years experience in warehouse operations.
• Experience working in an automated or semi-automated warehouse.
• Computer literacy including strong Microsoft Excel and reporting skills.
• SAP experience is an added advantage.
• Familiarity with Warehouse Management Systems (WMS) and Computerized Maintenance Management Systems (CMMS)
• Detail -oriented with strong operational discipline.
• Excellent communication and coordination skills.
• Ability to work in a fast-paced environment which requires physical strength- stand for long periods.
• Excellent written and verbal communication skills.