Job Summary

The role holder will be responsible for the execution of effective and efficient Broker, Direct and Travel operational performance in line with the Company’s policies and practices that govern internal processes.

Key Responsibilities

• Obtain relevant details from Broker, Direct and Travels to enable provision of quotations
• Handle queries on insurance products, making proposals on suitable products.
• Preparation of timely and accurate reports as per guidelines.
• Keeping a ledger on upcoming RFQs and Tenders.
• Ensure end to end processing and documentation of tender documents.
• Maintain high standards of customer service by responding to clients’ enquiries and efficiently address their issues.
• Issuing of quotations, travel letters and dispatch of insurance certificates.
• Ensure proposal forms, Know your Customer (KYC) and all underwriting documents are completed for all businesses.
• Maintain a good working relationship with intermediaries, clients and service providers
• Process renewal invitations two months prior, highlighting poor performing accounts for corrective measures to be undertaken as per underwriting strategy.
• Timely dispatch of renewal invitations and prompt follow up.
• Update the line manager on matters affecting the channel and assist where requested
• Collect and maintain record of the intermediaries’ IRA licences.
• Prepare timely, accurate, informative reports to management on performance of the distribution channel
• Embrace governance requirements with respect to KYC/AML/Data protection requirements per governing Acts.

Qualifications

• Bachelor’s degree in Insurance, Marketing, Economics, Actuarial or any other business- related discipline
• Progress towards Diploma in Insurance (ACII or AIIK),

Experience

• 5 years experience in the insurance or financial services industry

Competencies

• Business management skills
• Excellent analytical skills
• Excellent organizational and stakeholder management skills
• Negotiation skills
• Communication skills
• Customer, market and competitor understanding.
• Knowledge of insurance industry and concepts
• Knowledge of insurance regulatory requirements
• Knowledge of underwriting processes, procedures and concepts