Key Responsibilities

• Support the implementation and rollout of new IT initiatives across CIP country offices in Africa and Asia.
• Provide end-to-end technical support to research projects throughout the project lifecycle, including planning, deployment, maintenance, and optimization of digital solutions.
• Collaborate with internal IT teams and external partners to ensure all solutions align with CIP standards, policies, and best practices.
• Promote and maintain the standardisation of IT hardware, software, and infrastructure across regional offices to ensure consistency and efficiency.
• Manage the full lifecycle of IT assets, including procurement, allocation, maintenance, monitoring, write-off, and secure disposal.
• Ensure all endpoints are properly patched, secured, backed up, inventoried, and compliant with CIP information security policies and controls.
• Provide technical support to country offices for local area networks, internet connectivity, telecommunications systems, and IT procurement requirements.
• Monitor the performance of vendors and service providers, and provide feedback to the global IT team to support service improvements and quality assurance.
• Deliver remote technical support through CIP’s ticketing system, handling first-level and selected second-level troubleshooting, issue resolution, and escalation.
• Conduct IT training sessions and user orientation to promote effective adoption of digital tools and systems.
• Support regional office expansion initiatives and lead IT infrastructure setup in accordance with CIP standards and guidelines.
• Stay informed of emerging technologies and recommend innovative solutions to enhance operational efficiency and service delivery.
• Carry out any other duties as assigned by the IT Global Head.

Requirements

• Bachelor’s degree in Computer Science, Systems Engineering, Management Information Systems, or a related field.
• Minimum of three (3) years of relevant experience in IT support, systems administration, or IT infrastructure management.
• Demonstrated experience supporting application development, including requirements gathering, systems implementation, and post-deployment support.
• Strong technical knowledge of Windows Endpoint Management, Microsoft Azure infrastructure, networking, and IT security best practices.
• Proven experience managing IT infrastructure implementation, upgrades, and related technical projects.
• Proficiency in Microsoft 365 tools and services, including Intune and SharePoint; experience supporting macOS environments is an added advantage.
• Professional certifications such as ITIL 4 Foundation, project management, and/or information security are desirable.
• Advanced written and verbal communication skills in English; working knowledge of French is an advantage.
• Strong analytical and problem-solving abilities, with a customer-service orientation and the capacity to work independently across multiple locations and time zones.