Posted:3 hours ago
By:Hiring Kenya
Company Details
Industry:
Banking
Description:
SKM Africa LLP (SKM) is a specialized professional services firm that offers Tax, Audit, Legal and Business Advisory services across East Africa. The firm comprises of experts with extensive experience and deep knowledge in Tax, Audit, Legal and Business Advisory, and technological solutions.
We are a mission-driven consulting firm creating positive change by delivering value for our clients, investing in our employees, and solving tough problems that benefit our local and global communities. We ground our approach in empathy, enabling our team members to better hear our customers’ challenges and work together to develop effective solutions.
Founded in 2010 we are committed to delivering high impact, high value, ad transformative results for our clients. We address our clients most pressing and complex issues by developing a deep understanding into their needs, customers, employees and partners to build solutions that are timely and relevant. As an organization we know what it takes to move organizations forward with measurable results.
Job Description
We are seeking a skilled and motivated Elite Technician to join our team in Nairobi. The ideal candidate will have hands-on experience in installing, maintaining, and troubleshooting vehicle tracking systems and accessories, providing exceptional technical support, and ensuring client satisfaction. This role combines technical expertise with customer engagement and business development responsibilities
Key Responsibilities
- Install vehicle tracking devices, accessories and associated hardware in various types of vehicles.
- Ensure proper installation and functionality of installed devices, accessories and systems.
- Prior testing of devices, accessories and systems to confirm operational effectiveness
- Diagnose and troubleshoot technical issues with vehicle tracking devices, accessories and systems.
- Provide technical support and guidance to customers regarding systems and products usage.
- Marketing and onboarding new clients.
- Interact with clients to understand their needs in regards all products and provide tailored solutions.
- Offer training and demonstrations to clients on how to use the tracking systems and other products.
- Address and resolve customer inquiries and complaints in a professional manner.
- Maintain accurate records of checklist, installations, de installations and repairs.
- Prepare detailed reports on all products and system performance and service issues.
Requirements
- Diploma in Electrical Engineering, Electronics, Automotive Technology, or a related technical field.
- Proven experience in vehicle tracking system installation and maintenance.
- Strong technical troubleshooting skills and attention to detail.
- Excellent communication and customer service skills.
- Ability to train and guide clients on system usage.
- Ability to work independently and as part of a team.
- Nairobi-based or willing to work in Nairobi.
Salary: Discuss During Interview
Education: Diploma
Employment Type: Full Time
