Posted:Jan 21
By:Hiring Kenya
Company Details
Industry:
Logistics and Supply Chain
Description:
We are a leading fulfillment and courier service provider, providing businesses of all sizes with quick, secure, and dependable solutions. With a focus on speed, accuracy, transparency, and customer satisfaction, we have built a reputation for excellence in the industry. Our strength lies in an experienced team committed to providing high-quality services such as order fulfillment, cash-on delivery, inventory management, and same-day delivery. Also, daily operations and warehouses are incorporated with a robust system and cutting-edge technology to ensure that all of our processes run smoothly. In addition, we have an extensive network of carriers and partners that allows us to handle shipments of all sizes and types, including fragile and hazardous materials. We provide a variety of value-added services in addition to our core fulfillment and courier services, such as reverse logistics, custom packaging, and real-time tracking. We have solutions and expertise whether you are a small e-commerce retailer or a
Job Description
Net Salary: KES 15,000
Job Description
Codirect Courier and Fulfilment Centre is seeking a proactive and customer-focused Call Centre Agent to join our new Kisii branch. The successful candidate will be responsible for handling customer inquiries, providing accurate information about our services, and ensuring excellent customer experience.
Key Responsibilities
- Handle inbound and outbound customer calls professionally and courteously.
- Respond to customer inquiries, complaints, and service requests promptly.
- Provide accurate information on deliveries, orders, and company services.
- Record and update customer information in the system accurately.
- Follow up on customer issues and escalate unresolved matters when necessary.
- Maintain a high level of customer satisfaction at all times.
Requirements
- Minimum of Diploma.
- Previous experience in a call centre or customer service role is an added advantage.
- Excellent communication skills (both verbal and written).
- Good listening and problem-solving skills.
- Ability to work under minimal supervision.
- Computer literacy and familiarity with call centre systems is an added advantage.
- Must be based in Kisii .
Salary: Discuss During Interview
Education: Diploma
Employment Type: Full Time
Contact Information
