Below are the specific responsibilities of this role:

• Data Systems Management
• Administer and maintain the Digital MEAL System (DMS) and HelpAge
• CONNECT platform, ensuring data is up to date, accurate, and accessible.
• Coordinate global data submissions and updates, ensuring accuracy and accessibility across teams, in close collaboration with the Operations and IT support teams.
• Work with IT and technical teams to troubleshoot DMS and CONNECT related issues and contribute to system updates or improvements.
• Data Collection and Quality Assurance
• Lead scheduled data collection cycles, working closely with programme and network members.
• Conduct data validation, cleaning, and quality assurance checks across datasets.
• Maintain alignment with HelpAge’s Global Impact Framework.
• Reporting and Visualisation
• Collate and visualise data for key organisational outputs, including the
• Annual Report and Learning Report.
• Create dashboards and analytics reports for internal use and external communications.
• Support the Global Impact Advisor in analysing trends and performance across programmes and strategic priorities.
• Accountability and Feedback
• Manage the day-to-day operation of HelpAge’s digital feedback and accountability tools, including the DMS and CONNECT systems.
• Ensure feedback and complaints are logged, tracked, and addressed in a timely and transparent manner by the relevant teams.
• Maintain accurate records of feedback trends and support regular reporting to inform programme and organisational learning.
• Collaborate with the MEAL Officer and relevant teams to ensure systemgenerated insights contribute to continuous improvement.
• Support HelpAge’s commitment to accountability by reinforcing clear, accessible, and responsive feedback channels for stakeholders and older people.
• Champion accountability practices internally and with network members.
• Capacity Strengthening
• Provide technical support and training to staff and network members on data management, reporting standards, and accountability practices.
• Assist teams and network members in the collection and reporting of monitoring data, ensuring alignment with HelpAge’s Impact Framework.
• Maintain a central repository of MEAL tools, guidance, and learning resources.
• Support documentation of case studies, lessons learned, and good practices based on data analysis.
• Contribute to learning sessions and working groups to share evidencebased insights.

Skills and experience required

Essential:

• Proven of experience in data management, MEAL, or information systems.
• Strong technical knowledge of data platforms (e.g., Power BI, DHIS2, Kobo, Excel).
• Demonstrated experience in data quality assurance and validation.
• Familiarity with accountability and community feedback principles.
• Experience with global or networked civil society organisations.
• Understanding of humanitarian or development programming.
• Experience working with networks, alliances, or consortiums.
• Fluency in one or more languages relevant to HelpAge’s regional presence (e.g., Spanish, Arabic).
• Excellent understanding of accountability and community feedback principles.
• Excellent communication and facilitation skills.
• Flexibility to work across different time zones.
• Demonstrated understanding of and a commitment to the principles of Partner Led Programming is essential.