DUTIES AND RESPONSIBILITIES

Client Consultation and Assessment

• Conduct thorough client consultations to understand needs, health conditions, and preferences.
• Assess client skin type, body condition, and suitability for treatments.
• Recommend appropriate spa therapies, treatments, and products tailored to individual client needs.

Treatment Delivery

• Perform a wide range of spa treatments such as massages (Swedish, deep tissue, hot stone), facials, body scrubs, wraps, aromatherapy, and other wellness therapies.
• Ensure each treatment is delivered professionally, safely, and within the scheduled time.
• Monitor client comfort during sessions and adjust techniques as needed.

Client Care and Experience

• Greet clients warmly and maintain a welcoming, relaxing environment.
• Educate clients on post-treatment care and wellness tips.
• Respond to client queries and resolve any concerns promptly and professionally.

Record Keeping and Administration

• Maintain detailed client records, including treatment history, preferences, allergies, and consultations.
• Update treatment logs and product usage accurately.
• Ensure client confidentiality at all times.

Hygiene and Safety

• Maintain cleanliness and organization of treatment rooms and spa facilities.
• Sanitize equipment and tools before and after each use.
• Follow health and safety guidelines, including proper handling of products and equipment.

Product Knowledge and Sales Support

• Stay updated on spa products, therapies, and industry trends.
• Recommend retail products to clients that complement treatments, when appropriate.
• Assist in promoting spa packages, memberships, and special offers.

Teamwork and Professional Development

• Collaborate with colleagues to ensure smooth spa operations.
• Participate in training sessions, workshops, and skill development programs.
• Demonstrate a professional attitude, punctuality, and reliability.

Feedback and Quality Improvement

• Gather client feedback to improve service quality.
• Suggest enhancements to spa protocols and client experiences.
• Maintain a high standard of service consistency to enhance client loyalty.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• 1–2 years of experience working in a busy spa or wellness center
• Proficiency in various massage techniques and spa treatments
• Strong interpersonal and communication skills, with a client-focused approach
• Ability to maintain confidentiality and handle client records with discretion
• Professional appearance, punctuality, and a positive attitude
• Certification in spa therapy, massage, or a related field is preferred