Key Responsibilities:

• Determine and develop a project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Develop & manage a detailed project plan to track progress
• Predict resources needed to reach objectives and manage resources in an effective and efficient manner. Ensure resource availability and allocation
• Coordinate internal resources and third parties/vendors for the flawless execution of projects
• Prepare budget based on scope of work and resource requirements
• Ensure that all projects are delivered on-time, within scope and within budget
• Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress
• Manage contract execution with clients by ensuring that the contractual obligation is met and communicating expected deliverables with all the stakeholders
• Utilize industry best practices, techniques, and standards throughout entire project execution
• Monitor progress and adjust as needed
• Measure project performance using appropriate systems, tools, and techniques to identify areas for improvement
• Report and escalate to management as needed
• Manage the relationship with the client and all stakeholders
• Perform risk management to minimize project risks
• Establish and maintain relationships with third parties/vendors
• Create and maintain comprehensive project documentation

Required Skills & Qualifications:

• 2-3 years of project management or related experience
• Great educational background, preferably bachelor’s degree in the relevant or related fields of study
• Experience seeing projects through the full life cycle with proven ability to complete projects according to outlined scope, budget, and timeline
• Proven working experience as a project administrator in the contact centre & technology sector
• Excellent client-facing and internal communication skills
• Strong interpersonal skills and extremely resourceful
• Excellent written and verbal communication skills
• Solid organizational skills including attention to detail and multi-tasking skills
• Strong working knowledge of Microsoft Office
• Proven ability to solve problems creatively
• Excellent analytical skills
• Strong familiarity with project management software tools, methodologies, and best practices