Posted:Wed at 12:22 PM
By:Hiring Kenya
Company Details
Industry:
Education Management
Description:
Calltronix Contact & Training Centre is a business communication and collaboration process automation company that utilizes the latest technologies and best industry practices to improve productivity, efficiency and accountability within organizations. We are a next generation business intelligence unit with smart communication solutions. Calltronix aims to be a one stop shop for all your telephony, IT and marketing needs, offering convenience, productivity, cost savings, and reliability. Calltronix Contact & Training Centre is a Business Process Solutions Company providing, customized service solutions to a wide variety of industries, providing multi-channel support services, including Telephony, customer relationship management (CRM) customization, contact Centre operations, digital marketing, lo- gistics, POS and other support solutions to our clients, emerging organizations, across our multi-site operations in Kenya, Uganda, Tanzania and Djibouti.
Job Description
Key Responsibilities:
CRM Configuration & Support:
- Configure CRM system settings, fields, workflows, dashboards, user roles, and access controls.
- Collaborate with stakeholders to gather and analyze business requirements.
- Customize CRM modules to align with business processes and best practices.
- Conduct system testing and troubleshoot technical issues or bugs.
- Coordinate with vendors or internal developers for advanced customization or integration tasks.
- Maintain system documentation, including change logs and configuration records.
Training &User Support:
- Design, develop, and deliver comprehensive CRM training programs for users across departments.
- Create and share project training plan prior to the commencement of training
- Create and share a project training report at the end of the training
- Create user manuals, training materials, video tutorials, and job aids.
- Provide one-on-one and group training sessions, both in-person and virtually.
- Serve as the first point of contact for user support and guidance on CRM usage.
- Collect feedback from users and recommend improvements in system use or configuration.
Required Skills & Qualifications:
- Degree in Information Technology, Business, Computer Science or related field.
- Strong understanding of CRM processes (sales, marketing, service).
- Excellent communication and presentation skills.
- Ability to translate technical concepts into user-friendly language.
- Proficient in documentation and training content creation.
Salary: Discuss During Interview
Education: Diploma
Employment Type: Full Time
