Main Responsibilities

• Manage the Group CRM system end-to-end, including overseeing implementation and usage, ensuring data accuracy and compliance, and providing continuous training and support to sales teams to maintain high-quality pipeline and performance visibility.
• Lead sales administration and reporting activities by preparing and consolidating sales reports, forecasts, documentation, performance dashboards, and ensuring efficient tracking of sales pipelines, leads, opportunities, contracts, and key commercial documentation.
• Coordinate all travel and logistical arrangements for sales personnel, ensuring timely booking of flights, accommodation, transportation, client visits, meetings, conferences, and supporting compliance with travel budgets and policies, including planning and managing logistics for trade shows and industry events.
• Serve as the central communication and information hub for sales operations, facilitating effective collaboration between sales teams, marketing, product, operations, and external partners to ensure seamless information flow and alignment with business objectives.
• Monitor, analyze, and report sales performance metrics, including revenue trends, conversion rates, sales cycles, pipeline health, and team activity, and provide actionable insights and recommendations to management to support decision-making and continuous improvement.
• Support cross-functional initiatives and inter-business unit projects, contributing to tasks that require coordination, documentation, operational oversight, or collaborative effort across various Adaptis departments.

Requirements

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Flexibility to work in Kenya and then relocate to Nigeria

Experience

• 3–5 years’ experience in sales coordination, sales operations, or sales administration.
• Experience working with CRM platforms such as Salesforce, Zoho, or HubSpot.
• Strong background in reporting, analytics, and documentation management.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong analytical and problem-solving capabilities.
• Ability to multitask and work effectively across different teams and regions.
• Proactive, dependable, and able to thrive in a dynamic, fast-paced environment.