Posted:Wed at 11:05 AM
By:Hiring Kenya
Company Details
Industry:
Banking
Description:
Citibank N.A. Kenya has been operating in Kenya since 1974 and has two branches in Nairobi and Mombasa, serving Corporate and Institutional clients. Citibank Kenya is the regional hub for the Citi East Africa cluster, which covers Kenya, Uganda, Tanzania and Zambia. It's the only solely corporate bank in Kenya. Businesses Citi Kenya is structured around business segments, product groups, operations and technology and staff units. The business segment that caters to our diverse customer base is our Institutional Clients Group, which includes the global relationship banking services we provide for top-tier local corporate clients. As a part of our business focus and broader market reach, in 1999 we expanded our target market to cater to the emerging and vibrant middle and lower market tiers. We also have a financial institutions group that is responsible for our businesses with other banks, insurance companies and other non-banking financial institutions. We offer a range of banking services to companies, including commercial finance, inter-bank transactions, investment services, deposits, cash management and electronic banking. We assist our customers with managing their finances to increase the value of their investments and finance their projects. Citi Kenya also provides global transaction services, treasury and corporate finance services. Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank - an institution connecting millions of people across hundreds of countries and cities.
Job Description
What You’ll Do:
- Own the client onboarding process from start to finish, including documentation review, account setup, and ongoing maintenance.
- Provide outstanding customer service and resolve client inquiries with expertise and efficiency.
- Support, understand and implement client requirements. Monitor customer satisfaction and service level and drive process changes, provide innovative solutions to clients.
- Manage daily account opening, ensuring accuracy and adherence to regulatory requirements.
- Lead projects within the account services space, collaborating effectively with cross-functional teams.
- Develop and implement new work procedures and analyze complex issues to optimize efficiency and mitigate risk, reduce performance matrices to track defects and productivity.
- Promote a strong risk management culture and ensure regulatory compliance
- Mentor and train junior team members
What We're Looking For:
- Minimum 5 Years of experience in client facing roles in financial institute, such as Customer Service, Client Onboarding, Custody, Treasury and Trade related position, Client Documentation Review, Account Maintenance, Customer Due Diligence, AML, KYC.
- Advanced level of English (written and spoken) as you will have a direct contact with our clients
- Advanced level of French is preferred but not a must
- Bachelor’s/University degree
- Excellent interpersonal, communication skills as you will directly interact with large institutional clients and regulators
- Good time and project management skills as we are dealing with multiple clients
- Strong analytical and problem-solving skills, with a keen eye for detail
- Demonstrated commitment to risk management and regulatory compliance.
What we can offer you:
By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits such as:
- Medical Insurance
- Life Insurance Program
- Pension Plan contribution (PPE Program)
- Employee Assistance Program
- Paid Parental Leave Program (maternity and paternity leave)
- Holidays Allowance
- Sport and team recreation activities
- Access to an array of learning and development resources
- Regular working hours (8-4h, 9-5h) with home office opportunities (2 times per week)
Salary: Discuss During Interview
Education: Diploma
Employment Type: Full Time
