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Customer Performance Officer - eMobility at M-KOPA Solar

M-Kopa Solar
Mandatory
Nairobi, Kenya
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Posted:8 hours ago By:Hiring Kenya

Company Details
Name:M-Kopa Solar
Industry: Electrical/Electronic Manufacturing
Website: http://www.m-kopa.com/
Description: M-KOPA’s mission is to make high quality energy affordable to everyone. OUR GROWTH SO FAR… M-KOPA has connected more than 400,000 homes in Kenya,Tanzania and Uganda to solar power with over 550 new homes being added every day. Each 8W battery powered-system comes with three lights, mobile phone-charging and a solar powered radio. Customers can now opt for a 20W system with digital TV. As of July 2016, M-KOPA has connected over 400,000 homes to affordable solar power. Current customers will make projected savings of US$ 300 Million over the next four years. M-KOPA’s customers will enjoy 50 million hours of kerosene-free lighting per month. Total employment created in East Africa is 2,500. In March 2016, M-KOPA emerged boldest at Financial Times Arcelor Mittal- Boldness in Business Awards in the Developing Markets category. In February 2016, M-KOPA was recognised as the Best Mobile Innovation for Emerging Markets at the Global Mobile Awards. In 2015, M-KOPA was recognised by Fortune Magazine as one of the Top 5
Job Description

Expertise

  • We are seeking motivated professionals with strong communication skills and a keen ability to manage complex customer interactions. Your success will be measured by your capacity to navigate challenging financial conversations, maintain accurate records, and contribute to our overall portfolio performance.
  • Ideal candidates will have experience in collections, fleet management, or customer performance roles, with a demonstrated ability to work in fast-paced environments. We value proficiency in data tracking systems like Excel and Freshdesk, and a willingness to conduct field visits and engage with local authorities. Familiarity with motorbike financing or e-mobility sectors will be considered a significant advantage.
  • Your adaptability, attention to detail, and commitment to professional customer engagement will be key to your success in this transformative role.
  •  
Salary: Discuss During Interview
Education: Diploma
Employment Type: Full Time

Key Skills

customer Care  Information Technology 
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