Posted:Mon at 3:05 PM
By:Hiring Kenya
Company Details
Industry:
Banking
Description:
Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. "Africa is our home, we drive her growth” Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the primary goals and standard of excellence we intend to achieve in the medium term. With a heritage of over 150 years, we have an on-the-ground presence in 20 countries in sub‑Saharan Africa; fit-for-purpose representation outside Africa; and a strategic partnership with the Industrial and Commercial Bank of China (ICBC). In line with the realities of risk, regulation, technology and competition that characterise our operating context, we continue to invest significantly in our diversified operations; our people and culture; our systems and infrastructure; and our brand. In doing so, we understand that our commercial success and social relevance over the long term depends on placing our clients at the centre of everything we do, and ensures that the outcomes of our activities are a catalyst for growth on this continent we call home. The long-term foreign currency ratings for The Standard Bank of South Africa, the single largest operating entity within the Standard Bank Group, are: Fitch Ratings BBB- (negative), Moody’s Baa2 (negative) and Standard & Poor’s BBB- (negative). The group is listed on the JSE Limited, share code SBK, and the Namibian Stock Exchange, share code SNB. The largest bank in the world, ICBC, is a 20.1% shareholder in the group. Other than the 20.1% ICBC shareholding, 32.9% of Standard Bank’s shareholder base is foreign. We subscribe to the Code of Banking Practice, a set of principles governing banking in South Africa and ensuring the highest standards of professionalism, integrity and fairness.
Job Description
Job Description
The Client Service Consultant is responsible for the efficient management of client queries received through the Corporate and Investment Banking call centre. This includes handling inbound and outbound calls, as well as email enquiries.
The primary objective of the role is to deliver exceptional customer service by promptly addressing client inquiries, resolving issues, and providing accurate information on our products and services. The officer is expected to possess comprehensive knowledge to handle a wide range of client requests
Qualifications
Type of Qualification: First Degree
Experience Required
3-4 years
- Ability to work in a fast-paced environment and handle complex customer queries.
- A customer-centric individual with excellent communication and analytical skills.
- Experience in Corporate or Institutional client servicing is an added advantage.
- Proficiency in MS Office, call centre systems, and CRM platforms.
Additional Information
Behavioural Competencies:
- Customer Focus
- Problem-Solving and Analytical Thinking
- Communication (Verbal & Written)
- Emotional Intelligence
- Teamwork and Collaboration
Technical Competencies:
- Active Listening & Probing Skills
- Client Servicing Excellence
- Banking Processes & Procedures
- Product & Services Knowledge
- Risk Identification & Escalation
- CRM & Case Management
- Data Analysis
Salary: Discuss During Interview
Education: Diploma
Employment Type: Full Time